Returns & Exchanges
We want you to be completely satisfied with your Philip Stein purchase, which is why we offer a 30-day return policy for items in original, unworn condition. If your timepiece or accessory does not meet your expectations, we are happy to assist with a seamless return or exchange process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your item in its original Philip Stein packaging, including all warranty cards, manuals, and protective films.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our quality control team inspects the item, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing